Case Study 3: Private Medical Practice Boosts Revenue by 25% with Proactive Patient Follow-Ups

Client: Independent Medical Clinic

Challenge: The practice was losing revenue due to missed appointments and inactive patients. Staff lacked time to follow up on treatment plans and recall patients for routine visits.

BPO Solution: A dedicated patient reactivation and appointment scheduling team was assigned to contact patients, schedule follow-ups, and reduce no-shows.

Results:

✅ 25% revenue increase from reactivated patients.

✅ 40% decrease in no-shows, improving operational efficiency.

✅ Front-office staff freed up to focus on in-clinic patient care.