Case Study 2: Health Insurance Company Reduces Claims Processing Time by 50%

Client: Regional Health Insurance Provider

Challenge: The insurer faced delays in claims processing and policyholder support, leading to customer dissatisfaction and increased administrative costs. Hiring locally was expensive and difficult to scale.

BPO Solution: Virtue Core Global provided a team for claims data entry, verification, and policyholder support, ensuring faster turnaround times.

Results:

✅ 50% faster claims processing, reducing backlog and improving customer satisfaction.

✅ 40% cost savings on administrative expenses.

✅ 24/7 policyholder support, reducing complaints and increasing retention